Shipping policy

Last updated: 11 September 2026

UK delivery

We deliver throughout the UK. Available delivery services and charges are calculated at checkout based on the products ordered and the delivery address.

Next-working-day delivery is available for stocked products ordered before 4pm Monday to Friday. Orders placed after 4pm, at weekends or on bank holidays will be processed on the next working day.

Next-working-day and other delivery times are estimates and are not guaranteed. Availability may also be affected by stock levels, the delivery location and carrier capacity.

Please note deliveries to non-mainland UK addresses including Northern Ireland, Scottish Highlands and Islands etc. may incur extra charges or longer delivery times.

Product lead times

Lead times vary by product. Made-to-order, customised and non-stocked products will normally take longer to dispatch. Where applicable, an estimated lead time will be shown on the product page or confirmed after your order is received.

If an order contains products with different lead times, we may send them separately. This will not normally result in an additional delivery charge unless agreed with you in advance.

Large and heavy items

Large, heavy or unusually sized products may incur additional delivery charges. Any applicable charge will normally be calculated at checkout. If a delivery requires a separate quotation, we will contact you before dispatching the order.

Tracking and delivery

We select the most suitable carrier for each order. Tracking information will be provided when available after your order has been dispatched.

A signature may be required. Customers are responsible for providing a complete, accurate and accessible delivery address. Please contact us as soon as possible if any delivery details need to be changed.

Orders may arrive in more than one delivery, particularly where products have different lead times or are dispatched from different locations.

Delayed deliveries

Once an order has been dispatched, delays caused by the carrier may be outside our direct control. Delivery estimates are not guaranteed.

If your tracking information shows a delay or another problem, please contact us at stores@cableintelligence.co.uk and we will investigate it with the carrier.

Damage or missing items

Please check your order as soon as it arrives. Any visible damage, missing products or delivery discrepancies should be reported to stores@cableintelligence.co.uk within 24 hours of receipt.

Please include your order number and details of the issue. We may also request photographs of the products, packaging and delivery label to help us investigate.

Reporting an issue outside this 24-hour period does not affect any statutory rights available to consumers.

Customer collection

Collection is available by prior arrangement. Please contact us before travelling so that we can confirm when and where your order will be ready.

Do not visit to collect an order until you have received confirmation from us.

International delivery

International orders may be available by arrangement. Please contact websales@cableintelligence.co.uk before ordering to request a shipping quotation and confirm availability.

Some products cannot be shipped to certain international destinations because of carrier, manufacturer or product restrictions. International delivery options and estimated lead times will be confirmed individually.

Contact us

For questions about delivery, collection or an existing shipment, email:

stores@cableintelligence.co.uk